This policy explains what information Cobuilt collects through cobuilt.io, how we use it, who we share it with, and the choices you have. We’ve written it in plain language. If anything is unclear, email us at we@cobuilt.io.
Who we are
Cobuilt (“Cobuilt,” “we,” “us”) helps businesses scope, source and manage the everyday work their commercial spaces need, through a network of independent vendor partners. This policy covers cobuilt.io and the forms on it.
Information we collect
Information you give us
We only collect what you choose to send us through our forms or by email:
- Quick request (homepage): what needs work, where, and your email address.
- Request Space Support: your name, company, email, phone, the location of your space, the type of space, the categories of work, a description of what you need, urgency, the kind of support you want, your target timeline and budget range, and any photos, sketches or plans you upload.
- Vendor partner application: your business name, contact name, email, phone, trades or services, service area, years in business, license and insurance status, and references or links to past work.
- Emails and calls: anything you include when you contact us directly.
Information collected automatically
- Usage information. We use Google Tag Manager, which may load analytics tools that use cookies to understand how the site is used, such as which pages are visited, the type of device and browser, approximate location (city or region), and the site that referred you.
- Spam protection. To stop automated spam, our forms check how quickly they were filled out and limit repeated submissions. For this we create a one-way scrambled (hashed) version of your IP address. We don’t store your actual IP address with your submission.
- Server logs. Our hosting provider keeps standard technical logs (such as IP address, browser and pages requested) to operate and secure the site.
How we use your information
- To respond to your request and follow up with scope questions or a vendor plan.
- To match your project with suitable vendor partners and, if you choose Manage, to coordinate the work through completion.
- To review vendor partner applications and get in touch about next steps.
- To send you a confirmation when you submit a form, and other messages related to your request or project.
- To understand how the site is used and improve it.
- To keep the site secure, prevent spam and abuse, and meet legal obligations.
We don’t use your information for unrelated marketing, and we don’t sell it.
How we share your information
We share information only as needed to do the work you’ve asked for, or to run the site:
- Vendor partners. To get your work quoted, scheduled and completed, we share the relevant details of your request with the vendor partners we match you with. That may include the scope, location, timing, files you uploaded, and the contact details they need to coordinate with you.
- Anonymized examples. We may show examples of requests we’re routing, for example on our The Work Coming Through page. These never include client names or other details that identify you.
- Service providers who help us run the site and our business, under their own privacy and security commitments: WP Engine (website hosting), Postmark (sending form notifications and confirmation emails), Google (Tag Manager and analytics, web fonts, and our business email).
- Legal reasons. If required by law, or to protect the rights, property or safety of Cobuilt, our clients, vendor partners or others.
- Business changes. If Cobuilt is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.
We do not sell or rent your personal information.
Cookies and analytics
Cookies are small files your browser stores. Our analytics tools may use them to measure visits and how the site is used. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. The site works without analytics cookies.
The site also loads a font from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google when pages load.
Files you upload
Photos, sketches and plans you attach to a request are stored privately. They aren’t added to any public part of the site, and only Cobuilt team members can open them. We share them with vendor partners only when needed for your request.
How long we keep information
We keep request and application details for as long as we need them to respond, to coordinate active or recently completed work, and to keep reasonable business records. When we no longer need information, we delete it. You can ask us to delete your information sooner (see below), unless we’re required to keep it by law.
Your choices and rights
You can contact us at any time to:
- Ask what information we have about you.
- Correct information that’s wrong or out of date.
- Ask us to delete your information.
- Stop receiving non-essential emails from us.
Depending on where you live, for example in California, you may have additional rights under state privacy laws. We’ll honor requests as those laws require and won’t treat you differently for making one. To make a request, email we@cobuilt.io. We may need to confirm your identity before acting on it.
Security
We use reasonable measures to protect your information, including encrypted connections (HTTPS), private file storage, and limiting access to our team. No method of sending or storing data is completely secure, so we can’t guarantee absolute security.
Children’s privacy
Our site and services are for businesses and are not directed to children. We don’t knowingly collect information from anyone under 16. If you believe a child has sent us information, contact us and we’ll delete it.
Links to other sites
Our site may link to sites we don’t control. Their privacy practices are their own, so please review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page. If a change is significant, we’ll make it clear on the site.
Contact us
Questions or requests about your privacy? Email we@cobuilt.io.